Frequently Asked Questions
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Frequently asked questions
Everything about your Ethiopian Black Seed Oil, shipping, your subscription, and the THYMRA VIP Club. Can't find your answer? Contact us.
The product & how to use it
What exactly is THYMRA Ethiopian Black Seed Oil?+
It's a cold-pressed oil from the tiny black seeds of Nigella sativa, grown in the Ethiopian highlands at around 8,000 ft. Its most-studied compound is thymoquinone. It's a daily food supplement, taken as softgels.
How and when should I take it?+
Take it daily with a meal — most people choose breakfast. Taking it with food supports absorption and is gentler on the stomach.
Can I take it with my morning coffee?+
Yes. Black seed oil isn't a stimulant, so it won't replace caffeine — keep your coffee and simply add the oil with breakfast.
Is it vegan, non-GMO and tested?+
Yes — vegan, non-GMO, no fillers, and third-party tested. Cold-pressed and never heat-damaged.
How do I store it?+
Keep it in a cool, dry place away from direct sunlight, and reseal the bottle after use.
Results & safety
How long until I notice anything?+
Black seed oil is cumulative, not an instant fix. Give it a fair trial of 4–6 weeks of daily use, and focus on consistency rather than dose-chasing.
Is it safe to take every day?+
For most healthy adults, daily use as directed is well tolerated. If you're pregnant, breastfeeding, taking medication, or managing a health condition, check with your doctor first.
Are there any side effects?+
It's generally well tolerated. Taking it with food reduces the chance of a sensitive stomach. Stop use and contact your doctor if you notice any reaction.
Is this a medicine?+
No. It's a food supplement and is not intended to diagnose, treat, cure or prevent any disease. It supports a healthy daily routine alongside good habits.
Shipping & delivery
Where do you ship?+
We ship internationally. Available destinations and any duties are shown at checkout.
How long will my order take?+
Orders are processed within 1–2 business days. Delivery typically takes 5–10 business days depending on your location. VIP members receive priority shipping.
Will I get tracking?+
Yes — you'll receive a tracking link by email as soon as your order ships.
How much is shipping?+
Shipping is calculated at checkout based on your location. Keep an eye on our offers — orders over a threshold and higher VIP tiers can qualify for free shipping.
Returns & guarantee
What's your guarantee?+
We offer a 60-day money-back guarantee — even on empty bottles. If you don't feel the difference, we'll make it right.
How do I request a refund or return?+
Email info@thymra.shop with your order number and we'll guide you through it.
My order arrived damaged — what now?+
We're sorry! Send us a quick photo at info@thymra.shop and we'll replace it or refund you.
Subscription & billing
How does the subscription work?+
A subscription simply means your THYMRA is delivered automatically at your chosen interval, so you never run out of your daily ritual. You're always in full control.
When am I charged?+
On each renewal date. We always send a reminder before we bill you, so there are never surprises.
How do I cancel, pause or skip?+
Anytime — log in to your account at thymra.shop/account and open Subscriptions, or email info@thymra.shop and we'll handle it within 24 hours. Cancel before your renewal date to avoid the next charge. Full details on our Membership & Cancellation Policy.
How does "Buy 1 Get 1 Free" work?+
Choose the Buy 1 Get 1 Free option on the product page and add to cart — two bottles go into your cart and the second is automatically free at checkout.
The THYMRA VIP Club
What is the VIP Club?+
It's our inner circle — a members-only space with exclusive pricing, a free wellness e-book library, a free gift on every order, early access to new drops, loyalty points and priority support.
How do I become a VIP member?+
Simply place an order — every order automatically makes you a THYMRA VIP member. No points to chase, no hoops.
How do I access my VIP perks?+
Log in to your account and head to the VIP Club page. Your member codes, e-books and rewards are all there.